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Frequently Asked Questions
RatherChat is used to increase online consumer engagement and better service consumer needs - even outside of regular business hours. It ensures that you’ll never miss out on an opportunity to interact with prospective customers and improves your operating efficiencies by pre-qualifying consumers using artificial intelligence.
RatherChat can prevent unnecessary human interaction by answering commonly asked questions within the chat experience and when warranted, ensure that consumers are connected with the appropriate party within your organization.
With RatherChat, you’ll lower website drop-off and always be open for business!
No. RatherChat is 100% cloud-based so there is nothing to install. You can access everything you need from anywhere by logging into the RatherChat platform.
Yes. However, custom integrations with various CRM’s are currently handled on an individual basis. Therefore, we recommend that you speak with a RatherChat representative to discuss your unique needs so that we may fully understand the scope of your required integration.
Yes. Please speak with a RatherChat representative to discuss your unique needs.
Yes. Even though creating your own Chat bot is extremely simple, we’ve made things even easier by creating “ready-to-go” templates for you to choose from. Even better, these templates are built by online marketing professionals who have experience within the business categories that the templates are built for!
Never! Adding a chat bot to your website is as simple as copying and pasting a short piece of code onto the page. It has zero impact on website load times.
Yes. RatherChat is fully functional on both PC and Mac. It also works on mobile devices and tablets.
Yes, you will need your own website to utilize RatherChat.